❓ Frequently Asked Questions (FAQs)
Products & Design
What kind of products does DesiDecors sell?
DesiDecors offers a curated range of home and desk decor products, including desktop frames and other decor items designed to add depth, character, and personality to everyday spaces.
Our collection continues to grow as we introduce new decor categories over time.
Are all products made the same way?
Some of our decor products, including selected desktop frames, are created using a 3D printed painting-style process that adds visible depth and texture. Other decor items may use different materials or techniques, which will always be mentioned clearly on the product page.
Will the product look exactly like the images?
We aim to display products as accurately as possible. However, slight variations in color, texture, or finish may occur due to screen settings and the handcrafted or production process. Such variations are normal and not considered defects.
Orders & Payments
How do I place an order?
Simply select your product, add it to cart, and proceed to checkout. Once payment is successful, you’ll receive an order confirmation via email.
What payment methods do you accept?
We accept secure payments through Shopify-supported payment gateways. Available payment options will be shown at checkout.
Can I cancel or modify my order after placing it?
Once an order is confirmed, processing begins quickly. Cancellation or modification may not always be possible. Please contact us as soon as possible if you need help.
Shipping & Delivery
How long does delivery take within India?
Orders within India are typically delivered within 7 working days after dispatch.
Do you ship internationally?
Yes, we ship internationally to selected countries. International orders usually arrive within 7–15 working days after dispatch.
How are shipping charges calculated?
Shipping charges are calculated automatically at checkout based on the product’s weight, size, and delivery location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor delivery progress.
Returns & Refunds
What is your return policy?
We offer a 7-day return window from the date of delivery. Returns are accepted only for damaged, defective, or incorrect items, subject to verification.
Please refer to our Returns & Refunds Policy for full details.
What should I do if my product arrives damaged?
Contact us within 48 hours of delivery with clear photos of the product and packaging at origin.avira@gmail.com, and we’ll assist you with a replacement or refund.
Support & Help
How can I contact customer support?
You can reach us via email at:
Please include your order number for faster assistance.
When can I expect a response?
We typically respond within [X] working hours / days.
General
Are DesiDecors products suitable for gifting?
Yes! Many of our decor products are designed to make thoughtful gifts for homes, offices, and special occasions.
Will new products be added in the future?
Yes. We regularly expand our collection with new decor products and designs. You can stay updated by visiting our website or subscribing to our emails.
